How Can We Help?
COMING SOON
Popular Topics
Getting Started
Learn the basics of trading on HandleDrop
Shipping & Packaging
How to pack, label, and ship your items
Safety & Security
Staying safe while trading
Disputes & Returns
What to do if something goes wrong
Account & Settings
Managing your HandleDrop account
Premium Membership
Benefits, billing, and upgrades
Getting Started
How do I create an account?
Click "Start Trading" and enter your email. We'll send you a verification link. Once verified, add your phone number and you're ready to trade!
What can I trade?
Almost anything! Electronics, clothing, furniture, books, toys, sports equipment, collectibles, and more. No weapons, hazardous materials, living things, or illegal items.
How do I list my first item?
Take a photo with your phone. Our AI will suggest a category and value range. Add any extra details and publish. That's it!
How long until I get a match?
It varies by item and location. Popular items in major cities often match within 24-48 hours. Rare items might take a week or two.
Shipping & Packaging
Do I need a printer for shipping labels?
No! Most UPS, FedEx, and USPS locations can print from a QR code. Just show your phone.
Who pays for shipping?
Each person pays to ship their own item. Free tier gets discounted labels (~$6-8). Premium members get 1 free label/month plus 30% off additional labels.
Can I use my own box?
Absolutely! Reused boxes are encouraged (#KeepTheBox). Just make sure it's sturdy and properly sealed.
Safety & Security
Is my address shared with the other person?
Never! We use proxy addresses. The other person never sees your real address, and you never see theirs.
What if I receive something different than described?
Open a dispute within 48 hours. Upload photos. Our team reviews and resolves most cases same-day. Trades can be reversed if needed.
How do you verify users?
Phone number and email required. Optional ID verification for high-value trades. All users rated by trade partners.
Disputes & Returns
How do I open a dispute?
In the app, go to the trade and click "Report Issue." Select the problem, upload photos, and describe what happened. Our team responds within 4 hours.
What happens if a trade is reversed?
Both items are returned to original owners at no cost. If an item was damaged or lost in transit, insurance covers the declared value.