Trade With Confidence
Your safety is our #1 priority. Here's how we protect every trade.
How We Protect Every Trade
1. Identity Verification
Every user must verify their identity before trading. We use phone number verification, email confirmation, and optional ID checks for high-value trades.
- Phone number required
- Email verification
- Optional government ID for trades over $500
- Social media linking for trust score
2. Escrow System
We hold both items until they're verified. No one gets anything until everyone is satisfied.
- Both items must be shipped before trade completes
- 48-hour inspection window after delivery
- If something's wrong, we reverse the trade
- Items shipped back at no cost if trade fails
3. Private Addresses
Your home address is never shared. We use secure proxy addresses so both parties stay anonymous.
- Proxy shipping addresses only
- No personal information shared
- Optional Amazon Locker delivery
- Your location stays private
4. Reputation System
Rate every trade. Build trust. Traders with better ratings get priority matching.
- 5-star rating system
- Detailed reviews (optional)
- Trade history visible to matches
- Report suspicious activity instantly
5. 24/7 Support Team
Real humans, ready to help. Average response time: under 2 minutes.
- Live chat available 24/7
- Dispute resolution within 24 hours
- Phone support for urgent issues
- Detailed help center with guides
What If Something Goes Wrong?
We've got your back. Here's how we handle issues.
Item Not As Described
Open a dispute within 48 hours of delivery. Upload photos. Our team reviews within 4 hours and resolves most cases same-day.
Item Never Arrived
All shipments are tracked. If tracking shows delivered but you didn't receive it, we investigate with the carrier.
Item Damaged in Transit
Package all items securely (we provide guidelines). If damage occurs despite proper packaging, shipping insurance covers it.
Scam or Fraud Attempt
Report immediately. We freeze the trade, investigate, and ban bad actors permanently.
Our Safety Record
Out of 500,000+ completed trades
24/7 live human support
Lowest in the industry
From independent surveys
Safety Tips from Our Team
Do This
- Check trader's ratings and history
- Ask questions before accepting
- Take multiple photos of items
- Package items securely
- Video unboxing when you receive items
- Report suspicious behavior immediately
Don't Do This
- Never share your real address
- Don't trade outside the platform
- Never send money directly
- Don't share personal info in chat
- Never skip the escrow process
- Don't ignore red flags
Coming Soon
We're building the future of peer-to-peer trading
App Launching SoonQuestions? Visit our Help Center